Policy
Terms of Use
What this site is, what it is not, and the few rules for using it.
- Effective date
- September 3, 2026
- Last updated
- September 3, 2026
These are the rules for using Public Safety Technology Hub. They are short, because the site asks very little of you: there is no account, nothing to pay for, and nothing behind a login.
Using the site means accepting what is below. If you do not, the remedy is simply not to use it.
1. What this site is
A free, curated directory of technology companies serving the fire and emergency services, alongside editorial guidance about evaluating that technology — the Technology Adoption Roadmap, the Learning Lab, Solutions, and the Mutual Aid board where chiefs answer each other's questions.
It is written for the people who have to make these decisions, and it is free to read and free to be listed in.
2. What this site is not
This is the most important thing on this page, and it is deliberately first among the rules rather than buried at the bottom. The Hub writes about equipment that crews depend on and money that belongs to the public.
- Being listed here is not a recommendation, an endorsement, a certification, or an approval. It means an editor judged the company relevant to the fire service. Nothing more is implied by inclusion, by position in a list, or by a review date.
- Nothing here is procurement advice, legal advice, or professional advice of any kind. It is background to help you ask better questions of a vendor. The decision, the specification, and the contract are yours.
- Nothing here is operational, safety, or life-safety guidance. Do not use this site to decide how to run an incident, and do not substitute anything written here for your own standards, your training, or a manufacturer's instructions.
- The Hub does not test products, audit integrations, or verify performance claims. What a vendor says about its own product is what a vendor says about its own product, and the site labels it as such.
- An answer on Mutual Aid is one person's experience, not the Hub's position and not verified by anybody.
Check anything that matters directly with the company, and against your own standards, before you spend money or change how you operate.
3. Using the site
There is no account and no fee. What is asked in return is short.
- Do not use the site or anything in it to break the law, or to harass, impersonate, or mislead anybody.
- Do not scrape, bulk-copy or republish the directory. Reading it, linking to it, and quoting a bit of it with attribution are all welcome; taking the whole thing is not.
- Do not harvest Mutual Aid for a sales list. Names and departments appear there so that fire chiefs can judge who is answering them — not so that a supplier can build a prospect list out of people asking for help. This is the fastest way to lose access.
- Do not attempt to reach parts of the site that are not public, interfere with how it runs, or automate submissions.
- Access can be withdrawn for any of the above, and no notice is owed for it.
4. Posting in Mutual Aid
Mutual Aid has its own rules, and they govern what happens to a post — who may post, that everything is read by an editor before it appears, that vendors must say who they work for, and what gets an answer removed. Those rules are part of these terms.
What you post is public. Your first name and your department appear with it; your surname and email never do. By posting, you allow the Hub to publish, keep and display what you wrote here, and you confirm it is yours to post.
The Hub can decline, edit or remove any post, and does not have to explain a removal — though it usually will.
5. Listing a company
For the companies rather than the departments. Listing is free and stays free.
- You confirm you are entitled to submit the company, and that what you enter is accurate and not misleading.
- Where you supply a department as a reference, you confirm you have that person's permission to pass on their details — the form asks this directly, and the Hub relies on the answer.
- You allow the Hub to publish, edit for length and clarity, categorise, and keep your listing, and to write its own search terms for it.
- The Hub can decline a listing, edit it, or remove it, at its discretion. Inclusion is an editorial decision and is not owed to anybody.
- A correction costs nothing and is never conditional on advertising, sponsorship or any other payment.
6. Listings the Hub compiled itself
Some listings were written by the Hub from publicly available information, because a directory nobody is in is a directory nobody uses. Every one of them says so on the page, and says that the company has not reviewed it.
If that describes your company: the information is drawn from public sources and may be wrong or out of date. Tell us and it will be corrected or removed, free, and you can replace it with your own. You do not need any relationship with the Hub to do that.
7. Advertising and sponsorship
Where the Hub carries advertising or sponsorship, it is labelled, and it never buys a listing, a position in results, or a mention in editorial content. The Editorial Independence & Vendor Policy sets out exactly what is and is not for sale, and it is part of these terms.
8. Content and trademarks
Who owns what.
- The Hub's own writing, structure and design belong to Public Safety Technology Hub. Quote it with attribution and a link; do not republish it wholesale or pass it off as your own.
- Company names, product names and logos belong to those companies. They appear here to identify the products being described, which does not imply any affiliation, sponsorship or endorsement in either direction.
- What you post or submit stays yours. You give the Hub permission to publish and keep it here, and nothing more.
9. Links to other sites
The directory links out to company websites, and the editorial links out to standards bodies, research and news. Those sites are not ours, we do not control them, and a link is not an endorsement of what is on the other end. Their terms and their privacy practices are theirs.
10. No warranty
The site is provided as it is. The Hub works hard on accuracy — that is most of the work — but does not warrant that everything here is correct, current or complete, and a listing can be out of date the day after it is reviewed.
To the fullest extent the law allows, the Hub is not liable for loss arising from relying on anything here: a purchase that disappointed, a product that did not do what its listing suggested, or a decision made on the strength of an answer somebody posted. What the Hub will always do is correct an error when it is pointed out.
11. Changes
These terms carry an effective date and a last-updated date at the top of the page. Where they change materially, the last-updated date changes with them, and continuing to use the site means accepting the version then published.
The Hub is operated from the United States.
Questions about any of the above can be sent through the contact page.