Years of incident records sit in a system while staffing and deployment decisions get made on impressions and anecdote.
Response time, unit utilization and deployment analysis built on your own records.
Before you buy
Companies working in this area will be listed here as the directory opens.
Add a companyDispatch, unit recommendation, status tracking and the interfaces that hang off it — and why the answer to most integration questions is 'that depends on your CAD vendor'.
What is changing, what your vendor should already be doing about it, and what your department has to do regardless of vendor.
Response time distributions, why averages mislead, and the handful of measures that actually inform a deployment decision.
Designing around a standing decision rather than around available fields.
A working explanation of what these systems do, where they are reliable, and where confident output should not be trusted.
Writing policy before deployment: accountability, records implications, and what you tell the public.
Running ESO for EMS records and looking at First Due for fire. Both vendors say it is supported. Looking for someone who has actually run it in production.
Vendor says we are ready. Our data says otherwise. Curious whether anyone has completed a clean migration and what they had to fix first.
Need something volunteers will actually open. We have tried two systems and adoption died within a month both times.