A request built on last year's request is argued on opinion, and a governing body that cannot see the basis for a number treats every number in the submission the same way.
What the department actually spends to deliver what it delivers, broken down somewhere other than a spreadsheet on one person's desktop.
Before you buy
What has to be replaced, when, and what it will cost by the time it does.
Applications, awards, spending and the reporting each award requires, tracked to its deadlines.
Before you buy
Revenue the department is entitled to and does not always collect.
Listed alphabetically, not ranked. Everything below is reported by the company itself. Being listed is free and is not a recommendation — use the questions above when you talk to any of them.
The Compliance Engine
The Compliance Engine helps fire departments and AHJs manage inspection, testing, and maintenance compliance for fire and life safety systems.
Visit website →CentralSquare One
CentralSquare One connects public safety systems and incident information across dispatch, field response, records, and other workflows.
Visit website →Darkhorse Response and Darkhorse Risk
Darkhorse Response Turns incident and response data into insights chiefs use to make faster, more confident decisions. Darkhorse Risk Maps community fire risk using local and national data, revealing hotspots to act on with evidence.
Visit website →Deccan Software Suite
Deccan helps fire and EMS leaders analyze deployment, coverage, move-ups, run cards, and emergency response planning.
Visit website →Ambulance Commander
Ambulance Commander provides an efficient interface for data, reporting, and analytics related to all EMS revenue.
Visit website →EmberSat continuously analyzes public satellite imagery to identify likely wildfire ignitions, prioritize them, and deliver operational alerts and mapped intelligence to dispatchers across large, remote areas.
Visit website →ESO Fire RMS
ESO Fire RMS helps fire departments manage incident reporting, inspections, personnel, assets, checklists, hydrants, and NERIS submission.
Visit website →Fire Aside helps fire agencies manage wildfire mitigation programs and community resilience work.
Visit website →First Arriving Platform
First Arriving displays critical agency information from connected systems on dashboards, station screens, web, mobile, and tablets.
Visit website →FirstWatch turns CAD, RMS, ePCR, ProQA, and hospital data into real-time dashboards, triggers, and alerts.
Visit website →GeoComm Indoor Safety
GeoComm Indoor Safety gives fire departments interactive, public-safety-grade indoor maps with searchable rooms, entrances, fire protection systems, and hazards—helping crews preplan, navigate complex buildings, coordinate response, and make faster, safer decisions.
Visit website →After-action review platform to capture lessons for the next generation.
Visit website →InTime helps public safety agencies manage schedules, overtime, leave, events, reporting, integrations, and timekeeping.
Visit website →AwareUS
AwareUS is America’s authoritative emergency information network, powering native mobile apps such as AwareCA with free, agency-led updates for your community.
Visit website →Julota MIH-CP Platform
Cloud-based community-paramedicine platform connecting EMS, healthcare, behavioral health, and community-service data and workflows.
Visit website →WebEOC Nexus
Cloud-based EOC and incident-management platform for maintaining a common operating picture across agencies and partners.
Visit website →Mark43 CAD
Mark43 CAD helps agencies manage call intake, dispatch, unit coordination, response plans, and field work across law, fire, and EMS.
Visit website →AI Co-Pilot Routing Software
Intelligent in-vehicle routing for crews to avoid delays and safety risks while on-route to incidents.
Visit website →OroraTech Wildfire Solution
OroraTech uses satellite data, thermal sensors, AI, alerts, maps, and analytics to detect and monitor wildfires.
Visit website →RapidSOS Unite
RapidSOS Unite gives emergency services access to connected safety data for dispatch and field response.
Visit website →EMS SOAP
EMS SOAP helps medics complete narratives faster with AI voice dictation trained for medical terminology. The platform organizes reports into the agency’s approved format, flags missing or conflicting details, and keeps the medic in control.
Visit website →Samsara Fleet Telematics
Samsara Fleet Telematics helps public agencies track vehicles, diagnostics, routing, fuel, safety, compliance, and maintenance.
Visit website →HealthEMS / MobileTouch EMS + Fire
Sansio HealthEMS and MobileTouch support EMS ePCR and fire documentation from one platform.
Visit website →Stationwise is a drag-and-drop staffing and scheduling platform purpose-built for fire departments, automating hiring, timekeeping, and payroll so battalion chiefs spend less time on rosters and more time leading crews.
Visit website →LIFENET System
LIFENET System manages EMS patient information, device data, care team communication, and equipment readiness.
Visit website →NarcTrack
The Only EMS Platform That Actively Detects Diversion. Narcotic tracking built for EMS — log every custody movement with Tap To Track, monitor inventory in real time, and catch diversion risk early with a built-in investigation engine.
Visit website →ZOLL emsCharts
ZOLL emsCharts is cloud-based ePCR software for EMS patient care documentation.
Visit website →Something here wrong or out of date? Report inaccurate information · Add a company
How a 911 call becomes an incident, how units are recommended and dispatched, how apparatus status and location are tracked, and why so many other department systems depend on CAD.
What fire department records systems do, how incident data moves from CAD into reporting systems, what changed with the transition from NFIRS to NERIS, and why fire departments should understand their data even when a vendor submits it for them.
What the first hours look like when CAD, records or email are gone, who decides what comes back first, and how a department keeps answering calls while it happens.
Learn how to read response-time distributions, workload, unit utilisation, concurrency, incident types and other operational measures without being misled by a single average.
A dashboard should help someone make a decision. Start with the question and the audience rather than filling a screen with every field available in the database.
Artificial intelligence is useful for some tasks and unreliable for others. Learn where current tools can save time, identify patterns, summarise information and assist people — and where confident output should not be trusted.
Establish the rules before widespread adoption. Define acceptable uses, sensitive information, human responsibility, records requirements, procurement expectations, and what must happen when AI is wrong.
Running ESO for EMS records and looking at First Due for fire. Both vendors say it is supported. Looking for someone who has actually run it in production.
Vendor says we are ready. Our data says otherwise. Curious whether anyone has completed a clean migration and what they had to fix first.
