Time goes on locating equipment before it is needed, service and expiration dates are found late or found by an inspector, and nobody can answer a straightforward question about what the department owns.
One record of what the department owns, where it is assigned, and what is due when.
Before you buy
Scanning rather than typing, so the record survives contact with a busy shift.
The daily check producing a record rather than a clipboard.
Issue, cleaning, repair, inspection and retirement, against the individual set.
Custody and reconciliation for the drugs that have to be accounted for.
Listed alphabetically, not ranked. Everything below is reported by the company itself. Being listed is free and is not a recommendation — use the questions above when you talk to any of them.
AngelTrack is a cloud-based EMS and fire operations platform covering CAD, ePCR, fire RMS, billing, fleet, scheduling, and reporting.
Visit website →APX Fire RMS
APX Fire RMS helps fire departments manage pre-plans, inspections, incident reporting, response maps, hydrants, checklists, inventory, and NERIS documentation.
Visit website →Caliber CAD NG
Caliber CAD NG helps 911 centers manage dispatch, mapping, AVL, CAD-to-CAD sharing, notifications, and public safety integrations.
Visit website →CentralSquare One
CentralSquare One connects public safety systems and incident information across dispatch, field response, records, and other workflows.
Visit website →Fireworks
Fireworks helps fire and EMS agencies manage incident reporting, ePCR, prevention, training, assets, reporting, and analytics.
Visit website →ESO Fire RMS
ESO Fire RMS helps fire departments manage incident reporting, inspections, personnel, assets, checklists, hydrants, and NERIS submission.
Visit website →FirePrograms Records Management Software
FirePrograms helps fire departments manage incident reporting, NERIS records, scheduling, hydrants, maintenance, and operational data.
Visit website →First Due Platform
First Due gives fire and EMS agencies one platform for records, response, prevention, staffing, assets, and field operations.
Visit website →FirstWatch turns CAD, RMS, ePCR, ProQA, and hospital data into real-time dashboards, triggers, and alerts.
Visit website →Mark43 CAD
Mark43 CAD helps agencies manage call intake, dispatch, unit coordination, response plans, and field work across law, fire, and EMS.
Visit website →Ninth Brain Suite
Ninth Brain Suite helps EMS and fire agencies manage training, credentials, schedules, forms, inspections, and compliance records.
Visit website →Operative IQ helps fire and EMS agencies track logistics, inventory, assets, narcotics, fleet maintenance, facilities, and credentials.
Visit website →Phoenix Public Safety Software Suite
Phoenix provides CAD, mobile, fire RMS, citizen services, and related public safety software for fire and EMS agencies.
Visit website →PSTrax helps fire and EMS agencies manage checks, inventory, assets, supplies, controlled substances, PPE, SCBA, and station readiness.
Visit website →Responserack helps volunteer fire departments manage NERIS reporting, incident records, training, apparatus checks, and member communication.
Visit website →HealthEMS / MobileTouch EMS + Fire
Sansio HealthEMS and MobileTouch support EMS ePCR and fire documentation from one platform.
Visit website →Southern Software Public Safety Suite
Southern Software provides CAD, mapping, mobile data, RMS, analytics, and public safety operations tools.
Visit website →All in one fire department management software for NERIS reporting, RMS, dispatch alerts, scheduling, training, equipment, inspections, preplans, and administration, built for career, volunteer, and combination departments.
Visit website →StationSmarts is a cloud-based fire station productivity and records management suite.
Visit website →LIFENET System
LIFENET System manages EMS patient information, device data, care team communication, and equipment readiness.
Visit website →Tyler Fire & EMS Suite
Tyler Fire & EMS Suite connects CAD, mobile response, reporting, prevention, preparedness, ePCR, and analytics for fire and EMS agencies.
Visit website →Unified Solutions Platform
Unified Solutions provides EMS and fire software for ePCR, CAD, NERIS incident reporting, scheduling, inspections, pre-plans, fleet, inventory, and analytics.
Visit website →Versaterm CAD
Versaterm CAD helps public safety agencies manage call intake, dispatch, AVL, mobile field updates, and records-connected workflows.
Visit website →Something here wrong or out of date? Report inaccurate information · Add a company
How a 911 call becomes an incident, how units are recommended and dispatched, how apparatus status and location are tracked, and why so many other department systems depend on CAD.
What fire department records systems do, how incident data moves from CAD into reporting systems, what changed with the transition from NFIRS to NERIS, and why fire departments should understand their data even when a vendor submits it for them.
What the first hours look like when CAD, records or email are gone, who decides what comes back first, and how a department keeps answering calls while it happens.
Learn how to read response-time distributions, workload, unit utilisation, concurrency, incident types and other operational measures without being misled by a single average.
A dashboard should help someone make a decision. Start with the question and the audience rather than filling a screen with every field available in the database.
Artificial intelligence is useful for some tasks and unreliable for others. Learn where current tools can save time, identify patterns, summarise information and assist people — and where confident output should not be trusted.
Establish the rules before widespread adoption. Define acceptable uses, sensitive information, human responsibility, records requirements, procurement expectations, and what must happen when AI is wrong.
Running ESO for EMS records and looking at First Due for fire. Both vendors say it is supported. Looking for someone who has actually run it in production.
Vendor says we are ready. Our data says otherwise. Curious whether anyone has completed a clean migration and what they had to fix first.
