Scheduling and overtime consume administrative time

Filling a shift takes an officer off other work, callback order is argued about after the fact, and the department cannot say what overtime is actually being spent on until the year is over.

Technology approaches

Scheduling and rostering

The roster, leave, trades and minimum staffing in one place, visible to the people it governs.

Before you buy

A system that changes how staffing decisions are made, or what is recorded about individuals, may need a conversation with labor and HR before rollout rather than after it.
Ask what happens on the day the vendor's system is unavailable and the shift still has to be filled.
Check whether it can express your actual contract rules, not a generalized version of them.

Overtime and callback management

Who was called, in what order, and what they said, recorded as it happens.

Certification and training records

What each person is currently qualified to do, and what is about to lapse.

Time and attendance

Hours worked reaching payroll without being retyped.

Volunteer and paid-on-call availability

Who is available right now, which is a different question from who is on the roster.

Companies working in this area

Listed alphabetically, not ranked. Everything below is reported by the company itself. Being listed is free and is not a recommendation — use the questions above when you talk to any of them.

All companies

BRYCER
Lisle, IL
The Compliance Engine
The Compliance Engine helps fire departments and AHJs manage inspection, testing, and maintenance compliance for fire and life safety systems.
Vendor reported
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CentralSquare Technologies
CentralSquare One
CentralSquare One connects public safety systems and incident information across dispatch, field response, records, and other workflows.
Vendor reported
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Darkhorse Emergency
Edmonton, Ontario
Darkhorse Response and Darkhorse Risk
Darkhorse Response Turns incident and response data into insights chiefs use to make faster, more confident decisions. Darkhorse Risk Maps community fire risk using local and national data, revealing hotspots to act on with evidence.
Vendor reported
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Deccan International
Deccan Software Suite
Deccan helps fire and EMS leaders analyze deployment, coverage, move-ups, run cards, and emergency response planning.
Vendor reported
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Digitech
Chappaqua, NY
Ambulance Commander
Ambulance Commander provides an efficient interface for data, reporting, and analytics related to all EMS revenue.
Vendor reported
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EmberSat
Flagstaff, Arizona
EmberSat continuously analyzes public satellite imagery to identify likely wildfire ignitions, prioritize them, and deliver operational alerts and mapped intelligence to dispatchers across large, remote areas.
Vendor reported
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ESO
Austin, TX
ESO Fire RMS
ESO Fire RMS helps fire departments manage incident reporting, inspections, personnel, assets, checklists, hydrants, and NERIS submission.
Vendor reported
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Fire Aside
San Anselmo, CA
Fire Aside helps fire agencies manage wildfire mitigation programs and community resilience work.
Vendor reported
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FirePrograms
FirePrograms Records Management Software
FirePrograms helps fire departments manage incident reporting, NERIS records, scheduling, hydrants, maintenance, and operational data.
Vendor reported
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First Arriving
First Arriving Platform
First Arriving displays critical agency information from connected systems on dashboards, station screens, web, mobile, and tablets.
Vendor reported
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FirstWatch
Carlsbad, CA
FirstWatch turns CAD, RMS, ePCR, ProQA, and hospital data into real-time dashboards, triggers, and alerts.
Vendor reported
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GeoComm
St. Cloud, MN
GeoComm Indoor Safety
GeoComm Indoor Safety gives fire departments interactive, public-safety-grade indoor maps with searchable rooms, entrances, fire protection systems, and hazards—helping crews preplan, navigate complex buildings, coordinate response, and make faster, safer decisions.
Vendor reported
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Hero Schedule
Hero Schedule helps fire and EMS agencies manage shifts, time off, overtime, bidding, trades, and payroll exports.
Vendor reported
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Hotwash
Cambridge, MA
After-action review platform to capture lessons for the next generation.
Vendor reported
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InTime
InTime helps public safety agencies manage schedules, overtime, leave, events, reporting, integrations, and timekeeping.
Vendor reported
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Intterra
AwareUS
AwareUS is America’s authoritative emergency information network, powering native mobile apps such as AwareCA with free, agency-led updates for your community.
Vendor reported
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Julota
Colorado Springs, CO
Julota MIH-CP Platform
Cloud-based community-paramedicine platform connecting EMS, healthcare, behavioral health, and community-service data and workflows.
Vendor reported
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Juvare
Dunwoody, GA
WebEOC Nexus
Cloud-based EOC and incident-management platform for maintaining a common operating picture across agencies and partners.
Vendor reported
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Mark43
Mark43 CAD
Mark43 CAD helps agencies manage call intake, dispatch, unit coordination, response plans, and field work across law, fire, and EMS.
Vendor reported
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Neutron Edge
Los Altos, CA
AI Co-Pilot Routing Software
Intelligent in-vehicle routing for crews to avoid delays and safety risks while on-route to incidents.
Vendor reported
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Ninth Brain
Frankenmuth, MI
Ninth Brain Suite
Ninth Brain Suite helps EMS and fire agencies manage training, credentials, schedules, forms, inspections, and compliance records.
Vendor reported
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OroraTech
OroraTech Wildfire Solution
OroraTech uses satellite data, thermal sensors, AI, alerts, maps, and analytics to detect and monitor wildfires.
Vendor reported
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RapidSOS
RapidSOS Unite
RapidSOS Unite gives emergency services access to connected safety data for dispatch and field response.
Vendor reported
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ResponderOS, Inc.
Miami, Florida
EMS SOAP
EMS SOAP helps medics complete narratives faster with AI voice dictation trained for medical terminology. The platform organizes reports into the agency’s approved format, flags missing or conflicting details, and keeps the medic in control.
Vendor reported
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Samsara
Samsara Fleet Telematics
Samsara Fleet Telematics helps public agencies track vehicles, diagnostics, routing, fuel, safety, compliance, and maintenance.
Vendor reported
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Sansio
Duluth, MN
HealthEMS / MobileTouch EMS + Fire
Sansio HealthEMS and MobileTouch support EMS ePCR and fire documentation from one platform.
Vendor reported
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Stationwise
San Francisco, California
Stationwise is a drag-and-drop staffing and scheduling platform purpose-built for fire departments, automating hiring, timekeeping, and payroll so battalion chiefs spend less time on rosters and more time leading crews.
Vendor reported
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Stryker
LIFENET System
LIFENET System manages EMS patient information, device data, care team communication, and equipment readiness.
Vendor reported
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TCP Software
Austin, TX
Aladtec
Aladtec helps fire and EMS agencies manage 24/7 schedules, shift coverage, compliance rules, and employee access.
Vendor reported
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UKG
UKG TeleStaff Cloud
UKG TeleStaff Cloud helps fire and EMS agencies automate schedules, vacancies, staffing rules, notifications, and workforce reporting.
Vendor reported
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Vector Solutions
Vector Scheduling
Vector Scheduling helps fire and EMS departments manage shifts, callbacks, staffing rules, overtime, and deployment needs.
Vendor reported
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Veritas Technology Solutions, LLC
Atlanta, GA
NarcTrack
The Only EMS Platform That Actively Detects Diversion. Narcotic tracking built for EMS — log every custody movement with Tap To Track, monitor inventory in real time, and catch diversion risk early with a built-in investigation engine.
Vendor reported
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ZOLL Data Systems
Broomfield, CO
ZOLL emsCharts
ZOLL emsCharts is cloud-based ePCR software for EMS patient care documentation.
Vendor reported
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Something here wrong or out of date? Report inaccurate information · Add a company

Learn before you buy

Learning Lab

What CAD Actually Does — and What It Doesn't

How a 911 call becomes an incident, how units are recommended and dispatched, how apparatus status and location are tracked, and why so many other department systems depend on CAD.

12 min readRead

Records Management and the Move to NERIS

What fire department records systems do, how incident data moves from CAD into reporting systems, what changed with the transition from NFIRS to NERIS, and why fire departments should understand their data even when a vendor submits it for them.

15 min readRead

Cyber Incident Response: When Systems Go Down

What the first hours look like when CAD, records or email are gone, who decides what comes back first, and how a department keeps answering calls while it happens.

15 min readRead

Reading Your Own Incident Data

Learn how to read response-time distributions, workload, unit utilisation, concurrency, incident types and other operational measures without being misled by a single average.

20 min readRead

Dashboards People Actually Use

A dashboard should help someone make a decision. Start with the question and the audience rather than filling a screen with every field available in the database.

12 min readRead

AI for the Fire Service: What It Is Good At

Artificial intelligence is useful for some tasks and unreliable for others. Learn where current tools can save time, identify patterns, summarise information and assist people — and where confident output should not be trusted.

16 min readRead

AI Governance and Policy

Establish the rules before widespread adoption. Define acceptable uses, sensitive information, human responsibility, records requirements, procurement expectations, and what must happen when AI is wrong.

22 min readRead

What departments are asking

Mutual Aid

Has anyone integrated ESO with First Due?

Running ESO for EMS records and looking at First Due for fire. Both vendors say it is supported. Looking for someone who has actually run it in production.

Example — the forum is not open yet

How is your NERIS migration actually going?

Vendor says we are ready. Our data says otherwise. Curious whether anyone has completed a clean migration and what they had to fix first.

Example — the forum is not open yet

Technology approaches

Scheduling and rostering

Overtime and callback management

Certification and training records

Time and attendance

Volunteer and paid-on-call availability

Companies working in this area

BRYCER

CentralSquare Technologies

Darkhorse Emergency

Deccan International

Digitech

EmberSat

ESO

Fire Aside

FirePrograms

First Arriving

FirstWatch

GeoComm

Hero Schedule

Hotwash

InTime

Intterra

Julota

Juvare

Mark43

Neutron Edge

Ninth Brain

OroraTech

RapidSOS

ResponderOS, Inc.

Samsara

Sansio

Stationwise

Stryker

TCP Software

UKG

Vector Solutions

Veritas Technology Solutions, LLC

ZOLL Data Systems